If a product does not suit you or you are not satisfied with it, you have the right to return the product within 14 days of receiving it. You can request its return for replacement, and if the product is not in stock, you can opt for replacement with another product or full refund of the payment. The payment of the return will be paid within 10 working days from receipt of the returned product. Blanche return policy is subject to Ordinance no. 34/2014 on consumer rights in contracts with professionals.
To return a product you need to send an email to firstname.lastname@example.org and one of our representatives will contact you as soon as possible. Expenses for the return of the products are borne by the client. The address for return shipment is: Soseaua Nordului no.1, Bucharest, SC RAFI CONCEPT STYLE SRL. We will refund you, with the value of the ordered product/s, by bank transfer based on the information you provided by return email.
What qualifies products to be returned:
– You must notify us via email or by phone at 0755 200 806 of the products you wish to return.
– The products must not present any damage or traces of use, be original and in undamaged original packaging with all accessories and labels attached. If the product is damaged or, the packaging and labels are damaged or missing, then the product can not be returned.
– Goods must be returned within 14 days from the date you received the parcel.
– In case of returns, shipping costs are borne by the client.
Products made to the consumer’s specifications or clearly personalized, as well as those which, by their nature, can deteriorate or expire rapidly can not be returned, in accordance with Article of the Law Art. 10 lit. c, GO 130/2000. Also, purchased products from our store can not be returned, according to law No. 51 of January 21, 2003, because it is not considered distance selling.